Billing Policy
This draft billing policy explains how Cookiezy handles trials, recurring plans, invoices, credit notes, refunds, and manual access grants. Cookiezy is a brand of Paradigma Plus d.o.o., Klopčičeva 4, 1000 Ljubljana, Slovenia, EU. This draft should still be reviewed with legal counsel before launch.
Draft commercial policy aligned to the current Cookiezy billing and entitlement flow.
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How trials and paid plans work
Cookiezy may offer a limited trial, recurring paid plans, and manual access grants such as complimentary, donation, or partner access.
- • Trials may be limited by time, domains, features, or support scope and can expire automatically.
- • Recurring plans may renew monthly or yearly unless canceled before the next billing date.
- • Manual access grants may be used for partnerships, charity projects, pilots, or approved exceptions without standard payment flow.
- • If a trial expires or paid billing is not active, Cookiezy may keep only the necessary-only compliance layer available while optional runtime functionality remains disabled until the account is restored.
Invoices, VAT, and electronic delivery
Invoices and credit notes for Cookiezy are intended to be delivered electronically and stored in the customer and ops workflow.
- • Invoices may be issued by Paradigma Plus d.o.o. on behalf of the Cookiezy service.
- • Customers are responsible for providing accurate billing and VAT information where required.
- • Amounts may be shown exclusive or inclusive of VAT depending on the applicable commercial and tax setup.
When refunds or credits may be issued
Cookiezy may issue refunds, credits, or goodwill adjustments where appropriate, but each case depends on the commercial context and the payment provider flow.
- • Refunds may be processed in full or in part through the active payment provider where technically possible.
- • Issued refunds may be documented through a credit note or similar accounting record.
- • Complimentary, donation, partner, or manually granted access is generally not tied to a monetary refund unless expressly agreed.
What happens when payment fails
Cookiezy may change account and entitlement state when a subscription becomes overdue or inactive.
- • If payment fails, the account may move into past-due or restricted state until the billing issue is resolved.
- • Downloads, customer docs, or premium runtime functionality may be limited while the account is overdue.
- • Restricted mode may leave the adapter running only with necessary consent behavior while analytics, marketing, premium runtime features, and other optional functionality stay blocked.
- • Cookiezy may also apply a manual access grant where a payment exception is approved.
Billing policy FAQ
The questions customers and finance teams usually ask first.
Who issues Cookiezy invoices?
Cookiezy is a brand of Paradigma Plus d.o.o., and invoices are intended to be issued by Paradigma Plus d.o.o. for the Cookiezy service.
Can Cookiezy unlock downloads without payment?
Yes. Super admins may apply manual access grants for complimentary, donation, partner, or other approved exceptions.
Are refunds automatic?
Not necessarily. Refunds depend on the specific case, legal obligations, and the payment provider workflow.
What happens to the adapter after a trial expires or a subscription becomes inactive?
Cookiezy may keep the necessary-only compliance layer available while downloads, customer docs, analytics, marketing, or other premium runtime functionality remain restricted until billing is reactivated or another entitlement is granted.